Your privacy matters to us

Betterloanz ("we", "us", or "our") is a loan advisor and facilitator based in Mumbai. We are not a direct lender; we help borrowers compare offers and connect with banks and NBFCs from our partner network.

This Privacy Policy explains what personal information we collect when you use our website or services, how we use it, and the choices you have. By using our services, you agree to the practices described here.

We collect information you provide directly when you submit an enquiry, request a callback, or apply for assistance - such as your name, phone number, email address, city, and basic details about the loan you are seeking.

To match you with suitable lenders, we may also collect financial details you choose to share, such as income, employment or business type, and existing obligations. We may collect limited technical information automatically, such as your device type, browser, and pages visited, to improve our website.

We use your information to understand your requirement, compare offers across our lender network, recommend suitable products, and facilitate your application with the lender you choose.

We may also use your contact details to respond to your enquiries, share relevant updates about your application, and, where permitted, inform you about products that may benefit you. You can opt out of non-essential communications at any time.

Because we act as a facilitator, we share the details necessary to process your enquiry with the banks, NBFCs, or insurers you ask us to approach. These partners use your information under their own privacy policies and applicable regulations.

We do not sell your personal information. We share it only with partners relevant to your request, with service providers who help us operate our business, or where required by law.

Our website may use cookies and similar technologies to remember your preferences, measure traffic, and improve your browsing experience. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion where applicable. You can also withdraw consent for non-essential communications.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in line with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we encourage you to review it periodically.